Cute Owl Love You To The Moon Galaxy Luggage Tag

GENERAL SHIPPING & HANDLING
At 47Choco, we take pride in offering high-quality, custom-designed home decor to customers worldwide.

• Made-to-Order Products: All our products are made-to-order, tailored specifically to your needs.
• Order Processing: Once you place an order, it is automatically forwarded to the factories of our trusted production partners for manufacturing and printing.
• Careful Shipping: After production is complete, your order is carefully prepared and shipped to your location with care and precision.
• Transparent Information: We provide detailed information on production timelines, shipping options, and our responsibilities regarding customs to ensure you receive the best possible service.
• Worldwide Shipping: Shipping is available to the United States and other international locations, with specific details outlined for each region.

PRODUCTION TIME
As we work with multiple printing facilities, some products are printed directly in the US, allowing for faster production times. However, certain products are manufactured in China to optimize production costs, which may result in longer production times. Additionally, production times may be delayed during holidays or peak seasons due to higher order volumes. We strive to ensure the fastest possible production for all orders.

SHIPPING TIME

NOTE: Shipping times may vary depending on actual circumstances, especially during holidays, transportation delays, or adverse weather conditions.

ESTIMATE TIME OF ARRIVAL
Estimated Delivery Time = Production Time + Shipping Time

• US: 7 - 12 business days
• AU: 9 - 15 business days
• CA: 9 - 15 business days
• EU: 9 - 15 business days
• Others: 9 - 15 business days

We process orders on business days, which are Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

NOTE: If you need your order to arrive by a specific date, please contact us via email so we can arrange the most optimal shipping solution. If we are unable to ensure delivery by the required date, you will have the option to cancel your order, and a full refund will be issued.

SHIPPING COST

• United States: $3.99
• Rest of World: $6.99

ORDER CUT OFF TIME

• 9:00 pm  EST

CUSTOMS & DUTIES
By placing an order, you agree that any customs fees, VAT, or duties incurred upon the shipment's arrival are your sole responsibility. These fees are determined by your country’s customs regulations, and it is your obligation to pay them. For more details, please contact your local customs office.

• For EU Customers:
  • As of July 1, 2021, all goods imported into the EU are subject to VAT and require customs declarations, regardless of value.
  • We collect VAT upfront for EU shipments, ensuring a smoother delivery experience.
  • We usually declare lower values to help reduce VAT costs. If customs require purchase invoices for clearance, please contact us for assistance with the necessary documents.

TRACKING INFORMATION
Once your package leaves our warehouse, you will receive an email with tracking details. Please allow 3-5 business days for tracking updates to appear. If there are no updates after 5 business days, please feel free to contact us for assistance.

CONTACT

• Email: support@47choco.com
• US Warehouse: 7385 State Rt 3 Unit #447, Westerville, Ohio 43082, United States.
• Head Office: 432A Nguyen Van Luong Street, Ward 12, District 6, Ho Chi Minh City 700000

30-DAY REFUND/REPLACEMENT POLICY

Our 30-day full refund/free replacement policy covers the following situations:

• Defective or non-functional items: The product you received is defective, damaged, broken, or does not function as intended.

• Mismatched description or customization: The item you received does not match the description provided or differs from your customization preferences.

• Missing or undelivered items: The product is missing from the order or was not delivered to you.

Refunds or replacements are not applicable for:

• Requests beyond 30 days: Refund or replacement requests made after 30 days from the delivery date.

• Incorrect selection: Choosing the wrong product, shipping address, or custom details during purchase.

• Damage due to misuse: Products that are damaged due to improper use, mishandling, or lack of maintenance.

• Used or altered items: Items that have been washed, worn, soiled, or damaged as a result of customer handling.

We appreciate your understanding of our policies and encourage careful consideration before making a purchase.

Notes: If your request is approved, you do not need to return the original item.

REFUND/REPLACEMENT PROCESS

Step 1: Contact customer support

• Reach out to us via email at support@47choco.com.

• Clearly state your issue and provide any supporting details.

Step 2: Provide necessary details

• Share your order number and photos of the received item (including shipping labels).

• Highlight the specific issue (e.g., defective product, incorrect size, missing items).

Evidence required based on specific issues:

• Defective or non-functional items:

  • Picture of the shipping label.

  • Picture of the item(s).

• Mismatched description or customization:

  • Picture of the shipping label.

  • Picture of the item(s).

Notes:

• Providing all required evidence is mandatory to process a refund or replacement request.

• If sufficient proof is not provided, we regret that we cannot approve your refund or replacement request.

30-DAY RETURN POLICY

We accept requests for returns, size exchanges, or product exchanges within 30 days of receiving the product, under the following conditions and process:

Wrong item shipped (return for refund):

• You received an item different from what you ordered due to a shipping mistake.

• Products must remain unused, unwashed, and in original packaging.

Wrong size ordered (exchange for correct size):

• The customer mistakenly ordered the wrong size and wants to exchange for the correct size of the same product model.

• The product must be returned in unused and resalable condition.

Request for a different product or color (exchange):

• The customer wants to exchange for a different product code or color within the same product category.

• The product must remain in original, unused condition.

Notes:

• Non-eligible items: Products that have been used, washed, altered, or damaged due to customer handling are not eligible for returns or exchanges.

• Shipping costs:

  • Customers are responsible for return shipping fees.

  • For exchanges, the customer will also bear the cost of shipping the new item and any price difference (if applicable).

• Requests after 30 days: Returns or exchanges requested after 30 days of receiving the product will not be accepted.

• Refund method: Refunds are issued to the original payment method.

RETURN AND EXCHANGE PROCESS

Step 1: Contact customer support

• Email support@47choco.com with the subject line: Request for Return.

• Provide the order number, product details, and a clear explanation of your request.

Step 2: Provide supporting evidence (if applicable)

• Wrong item shipped:

  • Picture of the shipping label.

  • Picture of the wrong item(s) you received.

• Incorrect size:

  • Picture of the shipping label.

  • Picture showing the size of the product measured with a ruler.

Step 3: Receive instructions

• Our support team will review your request and provide return instructions, including the return address.

• Any additional payment for exchanges (e.g., price differences or shipping costs) will be communicated via email.

Step 4: Ship the product

• Pack the product securely to prevent damage during shipping.

• Include any proof of purchase or correspondence with our support team.

Return address:

7385 State Rt 3 Unit #447, Westerville, Ohio 43082, United States.

REFUND TIMELINE

Refunds will be issued to the original payment method used during checkout. The processing time depends on the payment method, as outlined below:

• PayPal: Refunds are typically processed within 1–3 business days.

• Debit/credit card: Refunds usually appear in your account within 3–5 business days, depending on your bank’s processing time.

What to do if your refund is delayed or missing

If you have not received your refund within the expected time frame, please follow these steps:

1. Check your bank account: Ensure the refund hasn’t already been credited.

2. Contact your credit card company: Sometimes it takes additional time for the refund to be officially posted.

3. Reach out to us: If you’ve taken the steps above and still haven’t received your refund, please get in touch with us. We are here to assist and resolve any issues.

Your satisfaction is our priority, and we’ll work to ensure the refund process is completed as smoothly as possible.

CONTACT

• Email: support@47choco.com

• US warehouse: 7385 State Rt 3 Unit #447, Westerville, Ohio 43082, United States.

• Head office: 432A Nguyen Van Luong Street, Ward 12, District 6, Ho Chi Minh City 700000