SHIPPING POLICY
GENERAL SHIPPING & HANDLING
At 47Choco, we take pride in offering high-quality, custom-designed home decor to customers worldwide.
- Made-to-Order Products: All our products are made-to-order, tailored specifically to your needs.
- Order Processing: Once you place an order, it is automatically forwarded to the factories of our trusted production partners for manufacturing and printing.
- Careful Shipping: After production is complete, your order is carefully prepared and shipped to your location with care and precision.
- Transparent Information: We provide detailed information on production timelines, shipping options, and our responsibilities regarding customs to ensure you receive the best possible service.
- Worldwide Shipping: Shipping is available to the United States and other international locations, with specific details outlined for each region.
PRODUCTION TIME
As we work with multiple printing facilities, some products are printed directly in the US, allowing for faster production times. However, certain products are manufactured in China to optimize production costs, which may result in longer production times. Additionally, production times may be delayed during holidays or peak seasons due to higher order volumes. We strive to ensure the fastest possible production for all orders.
| Product | Production Time (business days) |
|---|---|
| Canvas Wall Art | 2 - 3 |
| Square Wall Art | 2 - 3 |
| Boho Couch Covers | 2 - 3 |
| Pillow Cover | 2 - 3 |
| 3 Piece Wall Art | 2 - 3 |
| Minimalist Rugs | 2 - 3 |
| Fleece Blanket | 2 - 3 |
| Shower Curtain | 2 - 3 |
| Quilt Bed Set | 3 - 5 |
| Tapestry | 3 - 5 |
| Round Rug | 3 - 5 |
| Others | 3 - 5 |
SHIPPING TIME
| Country | Carrier | Shipping Time (business days) |
|---|---|---|
| US | USPS / UPS / DHL Ecommerce | 5 - 7 |
| EU | DHL / PostNL / Bpost / La Poste | 7 - 10 |
| CA | Canada Post | 7 - 10 |
| AU | Australia Post | 7 - 10 |
| Others | UPS / DHL International | 7 - 10 |
NOTE: Shipping times may vary depending on actual circumstances, especially during holidays, transportation delays, or adverse weather conditions.
ESTIMATE TIME OF ARRIVAL
Estimated Delivery Time = Production Time + Shipping Time
- US: 7 - 12 business days
- AU: 9 - 15 business days
- CA: 9 - 15 business days
- EU: 9 - 15 business days
- Others: 9 - 15 business days
We process orders on business days, which are Monday through Friday, Eastern Standard Time, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
NOTE: If you need your order to arrive by a specific date, please contact us via email so we can arrange the most optimal shipping solution. If we are unable to ensure delivery by the required date, you will have the option to cancel your order, and a full refund will be issued.
SHIPPING COST
- United States: $3.99
- Rest of World: $6.99
ORDER CUT OFF TIME:
- 9:00 pm EST
CUSTOMS & DUTIES
By placing an order, you agree that any customs fees, VAT, or duties incurred upon the shipment's arrival are your sole responsibility. These fees are determined by your country’s customs regulations, and it is your obligation to pay them. For more details, please contact your local customs office.
-
For EU Customers:
- As of July 1, 2021, all goods imported into the EU are subject to VAT and require customs declarations, regardless of value.
- We collect VAT upfront for EU shipments, ensuring a smoother delivery experience.
- We usually declare lower values to help reduce VAT costs. If customs require purchase invoices for clearance, please contact us for assistance with the necessary documents.
TRACKING INFORMATION
Once your package leaves our warehouse, you will receive an email with tracking details. Please allow 3-5 business days for tracking updates to appear. If there are no updates after 5 business days, please feel free to contact us for assistance.
CONTACT
- Email: support@47choco.com
- US Warehouse: 7385 State Rt 3 Unit #447, Westerville, Ohio 43082, United States.
- Head Office: 432A Nguyen Van Luong Street, Ward 12, District 6, Ho Chi Minh City 700000