30-DAY REFUND/REPLACEMENT POLICY
Our 30-day full refund/free replacement policy covers the following situations:
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Defective or non-functional items: The product you received is defective, damaged, broken, or does not function as intended.
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Mismatched description or customization: The item you received does not match the description provided or differs from your customization preferences.
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Missing or undelivered items: The product is missing from the order or was not delivered to you.
Refunds or replacements are not applicable for:
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Requests beyond 30 days: Refund or replacement requests made after 30 days from the delivery date.
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Incorrect selection: Choosing the wrong product, shipping address, or custom details during purchase.
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Damage due to misuse: Products that are damaged due to improper use, mishandling, or lack of maintenance.
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Used or altered items: Items that have been washed, worn, soiled, or damaged as a result of customer handling.
We appreciate your understanding of our policies and encourage careful consideration before making a purchase.
Notes: If your request is approved, you do not need to return the original item.
REFUND/REPLACEMENT PROCESS
Step 1: Contact customer support
Step 2: Provide necessary details
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Share your order number and photos of the received item (including shipping labels).
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Highlight the specific issue (e.g., defective product, incorrect size, missing items).
Evidence required based on specific issues:
Notes:
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Providing all required evidence is mandatory to process a refund or replacement request.
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If sufficient proof is not provided, we regret that we cannot approve your refund or replacement request.
30-DAY RETURN POLICY
We accept requests for returns, size exchanges, or product exchanges within 30 days of receiving the product, under the following conditions and process:
Wrong item shipped (return for refund):
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You received an item different from what you ordered due to a shipping mistake.
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Products must remain unused, unwashed, and in original packaging.
Wrong size ordered (exchange for correct size):
Request for a different product or color (exchange):
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The customer wants to exchange for a different product code or color within the same product category.
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The product must remain in original, unused condition.
Notes:
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Non-eligible items: Products that have been used, washed, altered, or damaged due to customer handling are not eligible for returns or exchanges.
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Shipping costs:
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Customers are responsible for return shipping fees.
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For exchanges, the customer will also bear the cost of shipping the new item and any price difference (if applicable).
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Requests after 30 days: Returns or exchanges requested after 30 days of receiving the product will not be accepted.
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Refund method: Refunds are issued to the original payment method.
RETURN AND EXCHANGE PROCESS
Step 1: Contact customer support
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Email support@47choco.com with the subject line: Request for Return.
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Provide the order number, product details, and a clear explanation of your request.
Step 2: Provide supporting evidence (if applicable)
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Wrong item shipped:
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Incorrect size:
Step 3: Receive instructions
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Our support team will review your request and provide return instructions, including the return address.
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Any additional payment for exchanges (e.g., price differences or shipping costs) will be communicated via email.
Step 4: Ship the product
Return address:
7385 State Rt 3 Unit #447, Westerville, Ohio 43082, United States.
REFUND TIMELINE
Refunds will be issued to the original payment method used during checkout. The processing time depends on the payment method, as outlined below:
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PayPal: Refunds are typically processed within 1–3 business days.
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Debit/credit card: Refunds usually appear in your account within 3–5 business days, depending on your bank’s processing time.
What to do if your refund is delayed or missing
If you have not received your refund within the expected time frame, please follow these steps:
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Check your bank account: Ensure the refund hasn’t already been credited.
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Contact your credit card company: Sometimes it takes additional time for the refund to be officially posted.
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Reach out to us: If you’ve taken the steps above and still haven’t received your refund, please get in touch with us. We are here to assist and resolve any issues.
Your satisfaction is our priority, and we’ll work to ensure the refund process is completed as smoothly as possible.
CONTACT
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Email: support@47choco.com
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US warehouse: 7385 State Rt 3 Unit #447, Westerville, Ohio 43082, United States.
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Head office: 432A Nguyen Van Luong Street, Ward 12, District 6, Ho Chi Minh City 700000
